The Home Heat Helpline is a free, not for profit phone line set up to help British energy customers who are struggling to pay their fuel bill and keep warm.
The Home Heat Helpline was launched by the Energy Retail Association in October 2005 and has become a cornerstone service for low-income households in urgent need of heating help and advice.
Calls to the Home Heat Helpline — 0800 336699 — are free and answered by one of our 35 friendly expert advisors at our call centre in Glasgow. They’re trained to give quick, clear information on the grants, benefits and payment schemes that you may be entitled to as well as basic steps that can be taken to save money on heating bills by making your home more energy efficient.
After asking you a few questions the advisor will aim to put your call straight through to the specialist team at your energy supplier, or another advice or grant giving agency.
Not every caller contacts the Home Heat Helpline for themselves. Many are phoning on behalf of friends, relatives and neighbours. We also handle calls from care professionals and other organisations such as the Citizens Advice Bureau and housing associations.
